What Should You Do If a Hotel Refuses to Issue a Refund?
When you stay at a hotel and the service isn’t up to par, you expect to be able to discuss it with someone. Unfortunately, this does not always occur. Sometimes, staff will insist that nothing can be done in order to avoid having to refund your money or give you another room in another part of the hotel. This means you can’t stay where you are, but you also don’t have much room to go. If this has happened to you, you are not alone, but this doesn’t mean that you have no options. Learn what you can do if the hotel refuses to return your money and avoid being saddled with an expensive hotel bill you didn’t mean to pay!
If you are denied a refund, you may be able to sue for that cost. The Federal Trade Commission’s (FTC) Fair Credit Billing Act (FTC) provides some protection for consumers who have been denied refunds for services they have not used or have never agreed to obtain. If the hotel violated the FTC Act, you have the right to sue them. The first step is to check if you have a case. If the hotel refused to refund your money because you cancelled too late, you might not be able to get your money back. However, if the hotel refuses to refund your money for any other reason, then they might be liable for your losses. Hotels can be held liable in three ways for failing to repay clients’ money: breach of contract, quantum meruit, and conversion. To win one of these cases, you must demonstrate that the hotel owes you money or property based on an agreement or promise.
The initial step should be to acquire all of your documents. The initial confirmation email, any emails you exchanged with the hotel, the phone conversation tape (if available), and any printed communication from the hotel are all included. After gathering all of your possessions, draft a letter requesting a full refund due to the events of your stay. Demand letters are a formal way of requesting something from someone or a company who owes you money. The letter will typically be in writing and detail the amount owed, what it is for, how much time they have to pay, and what will happen if they don’t comply.
If the demand letter does not address your situation, you should consider hiring an attorney. When someone owes you money, you have several legal options. Before taking any action, you should counsel with an attorney who is competent in this area. It is advised not to sign any deal that offers less than what you believe you are owed. Finally, most businesses only provide refunds under specified circumstances, so it’s critical to read the terms of service before making a purchase.
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